Exchanges Policies (US Only)
If your item arrives damaged, not as described, or is simply the wrong size for you, please contact our Customer Service team (M-F) using the contact us form and we will gladly replace any applicable items!
Timeline for exchanges:
- You have 30 days from the date your order is delivered to return the item to our warehouse in the USA (the item must arrive back here within 30 days to qualify). If the return arrives after 30 days from the date the order was originally received by you, the customer, it will be refused. Once you receive the exchanged item, the same rules apply if you need to return or exchange it (so if you need to return the exchanged item, you will have the usual 14 days from the date of that delivery to qualify for an exchange.
- If an item arrives damaged, please contact our Customer Service team within 5 days of receiving the damaged item.
What can be exchanged:
- Exchanges are available exclusively for orders that ship to the contiguous USA.
- We offer only one exchange per order.
- Exchanges are allowed for size and/or color only. Simply include the size and/or color you require when you fill out the contact us form asking to authorize an exchange.
- If your requested size and/or color is out of stock when we receive your package you will be issued a refund or a store credit based on our posted exchange policy.
What can't be exchanged:
- Merchandise must have all tags attached, and all footwear returns must be sent back in their original packaging and without shipping labels affixed to them.
- Items in which the protective wrapping has been removed by the customer are all not accepted for exchange.
- Any worn, soiled, altered, washed, or customer-damaged items cannot be returned and will be shipped back to you at your cost and no refund issued.
- If you cannot be reached with your provided contact information within 30 days from when you initially received the item in question to purchase a shipping charge to ship the un-returnable item back to you, the item will be destroyed and no refund will be issued.
Exchanges shipping charges information:
- Exchanges will require the customer to pay for return shipping unless the original item shipped out is damaged or incorrect through no fault of the customer. We will pay for the shipping cost to get the new item to the customer.